Additional Information


Shipping & Handling

The shipping charges shown in your shopping cart include shipping, handling and insurance charges. Additional charges will apply to some larger items including, but not limited to, goals, parkas, timing equipment, pool equipment, pull buoys, kickboards, fins, heavyweight balls, replacement floats, custom orders, and to all shipments outside the 48 contiguous United States.

Additional Shipping Charges

Oversized and heavy items may require additional shipping charges. This charge will vary based on the size and weight of the item(s) and on the shipping method and destination requested. Some of these charges are standardized and will be included in the shipping & handling subtotal of your order. Some shipping & handling surcharges are too specific to your order for us to automatically quote you. In these cases, once we receive your order, we will contact you by email to get approval of the shipping amount.

Alaska & Hawaii Shipments

Shipments to Alaska & Hawaii must go by 1 day or 2-day air. There is no ground service to these destinations. If extra shipping charges are required, we will contact you by email for approval prior to charging your credit card.

International Shipments

We will contact you by e-mail after your order is received with your freight quote.  We will then wait for approval prior to adding the shipping to your order and charging your credit card. Most orders are shipped by UPS to provide insurance and tracking capabilities.

Damage Claims

Inspect all merchandise upon receipt. You must submit all damage claims to the delivering freight company as soon as possible, but not later than 5 business days after delivery. If you have submitted your claim to the delivering freight company according to the above requirements, we will assist you in providing documentation as required by the claims service.